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Catálogo de artículos y medicamentos de venta libre (OTC)

As a MeridianComplete member, you are given a monthly allowance to spend on over-the-counter (OTC) products that are included in the catalog below. With this OTC benefit, you are able to purchase items such as cold and cough medicines, incontinence products, vitamins, dental care items, and much more.

Place an Order

There are three different ways you can place an order. You can do it by mail, by phone, or online! Please read the information below for more details:

Mail

Download and fill out the OTC order form, which can be found at the end of the OTC Catalog (above). Put your completed form in an envelope, include postage and mail the envelope to the address below:

Fieldtex Products Inc.
Meridian Health Plan Order Dept.
3055 Brighton-Henrietta Tl. Rd.
Rochester, NY 14623-9938

Allow for 7 days for the order to reach us; your order will be placed in the month that it is received. We will return a mail order form with your shipment.

Phone

Call us at 1-844-913-0193 (TTY users should call 711), Monday - Saturday from 8 a.m. - 8 p.m., and Sunday from 10 a.m. - 7 p.m. One of our Customer Service representatives will help you place an order. Be sure to have your member ID and birth date available to access your account.

Online

Visit www.fieldtex-meridian.com and log into your account to place an order. You will be able to track your orders, check the status of orders and check your benefit allowance amount. This can all be done in the privacy of your own home.

Please allow 7-10 days for delivery of in-stock items. OTC Items may go out of stock, or be discontinued at any time throughout the year. If you select an item that is no longer available, a Customer Service representative will contact you. The item can be replaced with a comparable product. Your monthly allowance will not roll over to the following month. Only damaged products can be exchanged within 30 days of purchase, no other returns are allowed.

If you have any questions ordering, please call the phone number above or visit www.fieldtex-meridian.com.

Fecha de actualización: 10/01/24

H6080_WEBSITE_2025_Accepted_09302024


Fecha de actualización: 10/01/24

H6080_WEBSITE_2025_Accepted_09302024

Meridian Medicare-Medicaid Plan (MMP) is a health plan that contracts with both Medicare and Illinois Medicaid to provide benefits of both programs to enrollees. This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Meridian Member Handbook. For information on Meridian and other options for your health care, call the Illinois Client Enrollment Services at 1-877-912-8880 (TTY: 1-866-565-8576) or visit enrollhfs.illinois.gov. Out-of-network/non-contracted providers are under no obligation to treat Meridian members, except in emergency situations. Please call our Member Services number or see your Member Handbook for more information, including the cost-sharing that applies to out-of-network services. ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al [1-855-580-1689] (los usuarios de TTY deben llamar al [711]). Los representantes están disponibles para ayudarle de [lunes a viernes de 8 a.m. a 8 p.m. Los fines de semana y los días feriados estatales o federales, es posible que se le solicite que deje un mensaje. Su llamada será devuelta dentro del siguiente día hábil]. La llamada es gratis. You can get this document for free in other formats, such as large print, braille, or audio. Call 1-855-580-1689 (TTY: 711). Representatives are available Monday-Friday, 8 a.m. to 8 p.m. to assist you. On weekends and on state or federal holidays, you may be asked to leave a message. Your call will be returned within the next business day. The call is free.

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